Response from Host, Jan 2026

Bonjour Tiffany_B, Thank you for taking the time to share your feedback. We’re sorry to hear that the tour did not fully meet your expectations, and we appreciate the opportunity to clarify our approach. Our excursions are designed to offer a balance between guided commentary and independent exploration. During the drive, the guide provides historical, cultural, and regional insights to give context to the areas you are visiting. Once in the villages, guests are given free time to explore at their own pace, allowing everyone to focus on what interests them most, whether that’s architecture, local shops, photography, or simply enjoying the atmosphere. The castle visit, however, is guided. During the Christmas season in particular, our guides do their utmost to respect the planned itinerary while also juggling significant logistical challenges, including very high visitor numbers and limited parking access in the villages. These factors can impact how time is allocated on site, and flexibility is often required to ensure a smooth and enjoyable experience for the group. We understand that some travelers prefer a fully guided walking tour in each village, and we regret if this tour format was not clear enough beforehand. Your feedback is valuable and helps us improve how we communicate expectations. Beyond transportation, the tour price reflects the services of a professional guide, comfortable transport, itinerary planning, and local expertise, elements that many guests appreciate even if they could technically drive themselves. Thank you again for your comments, and we hope to have the opportunity to welcome you again on a tour better suited to your expectations. Kind regards, Carole Ophorus Team